RPM Living to Pilot Bilt Neighborhood OS, Exploring a More Connected Resident Experience In and Around the Home

RPM Living, a full-service multifamily property management, investment and development company, and Bilt, the neighborhood commerce and rewards platform, today announced an expanded pilot partnership designed to deliver a more unified resident experience through Bilt Neighborhood OS™. The partnership builds on RPM’s belief in long-term relationships with residents, connecting everyday service at home with the neighborhood around it.

Neighborhood OS is an AI platform that helps businesses grow by reaching new customers and building loyalty through personalized experiences in their neighborhood. It integrates with RPM’s existing systems to bring property services, payments, rewards and Neighborhood Benefits™ into one connected resident experience, extending across Bilt’s network of 50,000+ merchant partners, including restaurants, fitness studios, retail shops and sports teams.

RPM residents at participating pilot properties will be able to manage their home and neighborhood in one place through Bilt Neighborhood OS: rent payments with rewards and rent reporting, maintenance requests, package management, access control integrations, amenity reservations and community events, along with their daily neighborhood experiences, like dining, shopping, working out and more. They can manage home and neighborhood tasks by asking their AI Concierge to handle them.

One in four U.S. apartment buildings currently run on Bilt, and Bilt has delivered more than $1 billion in value back to members, helping them cover trips, dinners out, grocery orders and more. Through Bilt’s monthly Rent Day®, residents can access bonus rewards and exclusive experiences, and play for the chance to have a month of rent covered through Rent Free™. This year, five RPM residents have already won.

More value at home and around the neighborhood

Through Bilt Neighborhood OS, RPM Living teams can put AI agents to work across their property systems and the Bilt Neighborhood. Teams can simply text their agents to add a move-in checklist task, approve an amenity booking or welcome a new resident with a coffee credit at a nearby café, an introductory fitness class or a dining offer for their first night in the neighborhood.

RPM has always put people first, and Neighborhood OS is designed to support that. With agents handling the coordination, RPM teams have more time for the work that makes a community feel like home: getting to know residents, anticipating what they need and earning their decision to stay. Those everyday moments are what turn good service into long-term relationships.

“We want residents to feel that choosing an RPM community means gaining more than a place to live,” said Jason Berkowitz, Chief Executive Officer of RPM Living. “Bilt Neighborhood OS connects the service they count on at home with the restaurants, shops and experiences that make their neighborhood worth calling home. It gives our teams more ways to care for residents, build lasting relationships and earn their decision to stay.”

Built around how residents live

Bilt’s inaugural State of the Neighborhood Study, conducted with 451 Research by S&P Global, found that two-thirds of U.S. consumers do at least 80% of their everyday spending within 15 miles of home. The study also found:

• 77% of renters say rewards on housing payments would make them more likely to stay in their home long term;
• 83% of renters say one platform for everything, from rent payments to dinner reservations, would meaningfully improve their experience; and
• 95% of consumers say they would try a local business if they could earn rewards there.

“A resident doesn’t experience property management, payments and neighborhood benefits as separate things. They experience a day in their life,” said Ankur Jain, Founder and CEO of Bilt. “Bilt Neighborhood OS gives RPM’s teams the power to connect those moments—from getting settled on moving day to getting dinner nearby while a kitchen repair is handled. It gives RPM a way to make personalized experiences part of operating at scale, building the relationships that earn a resident’s next lease.”

About RPM Living

RPM Living is a full-service multifamily management company offering an innovative and personalized approach to real estate services including management, investment, and development. Headquartered in Austin, Texas, RPM manages more than 250 clients, 11 regional offices and 241,000 units. Founded by Jason Berkowitz in 2002, the firm has grown to 5,000 associates nationwide spread across 50+ markets, all of whom share the collective vision to enhance clients’ investments through customized solutions and exceptional resident-centric service. To learn more about RPM, visit RPMLiving.com.

About Bilt

Launched in 2021, Bilt is the membership for where you live and the Neighborhood Operating System (OS) powering everything around it. More than 8 million members use Bilt to earn rewards on housing payments, build a path to homeownership, and redeem the highest value rewards currency on the market across travel, dining, fitness, sports, and more. With Neighborhood OS, the first AI platform to help businesses grow through the neighborhood, Bilt connects multifamily property managers, travel advisors, sports organizations, and more than 50,000 merchants nationwide with nearby customers. Bilt powers 1 in 4 U.S. rental homes, including those in the Bilt Alliance, built with some of the nation’s largest owners and operators. For more information, visit www.bilt.com and download the Bilt app.

Read the announcement on Bilt’s newsroom

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