Category: Blog

RPM Associates Talk Hair, Identity, and Empowerment During Black History Month

At RPM, we celebrate the unique experiences, strength, and beauty of our associates. In celebration of Black History Month, four associates share personal stories about embracing their hair and how it serves as a reflection of identity, culture, and confidence. These stories remind us that hair is more than strands - it’s a form of self-expression, culture, and pride - and that authenticity isn’t expressed only in how we look, but in how we show up as our true selves every day.


 "Diversity in appearance, especially when it comes to something as personal as hair, should be seen as an asset, not a liability. Our differences bring richness to the workplace, and when we feel accepted for who we truly are, we show up stronger, more engaged, and ready to contribute in meaningful ways. RPM embraces the culture-add that diverse individuals bring to the company, and I love that."

Teshia Coleman, Regional Corporate Office Manager

Teshia Coleman, Regional Corporate Office Manager (Austin, TX)

Who or what inspires you to embrace your hair the way you wear it?: As a Black American associate, my inspiration to embrace my natural hair or "ethnic hairstyles" comes from a deep sense of pride in my culture and history. Growing up, I was surrounded by strong, confident Black individuals who wore their hair with pride—whether it was in afros, locs, braids or curls. Their self-expression and unapologetic authenticity made me realize my hair is more than just a style; it's a part of my identity and a reflection of the beauty and strength of my heritage.
 
What message would you like to share with others about embracing their hair in a professional setting? I wore braids during both my interviews with RPM. Jenn Trujillo and Matt Hansen didn’t make me feel as if I looked “unprofessional.” I actually felt a sense of acceptance and appreciation for showing up as a confident woman of color. I would want to share with others that embracing your natural hair or ethnic hairstyle isn't just about style, it's about being true to yourself. 

Robyn Andrew, Senior Regional HR Manager (Atlanta, GA)

Who or what inspires you to embrace your hair the way you wear it? I desired freedom from the limitations and expectations of other's beauty standards, choosing instead to define and embrace my own.
 
What message would you like to share with others about embracing their hair in a professional setting? Don't succumb to the pressure to conform to outdated standards; embrace every aspect of your cultural uniqueness. Love your hair, celebrate its beauty, and wear it boldly as the crown it truly is.

Kalon Sharpe, Office Manager (Phoenix, AZ)

Who or what inspires you to embrace your hair the way you wear it? Being my authentic self is what inspires me to embrace my hair. I love who I am, and I love being able to show a part of who I am with my hair.  
 
How do you feel when you wear your hair in a style that feels authentic to you? I feel my best when I wear hairstyles that are true to me. It gives me confidence and makes me feel beautiful.

Chassity Rowe, Community Manager (Austin, TX)

Who or what inspires you to embrace your hair the way you wear it? Moving to a welcoming city like Austin and being a part of RPM. Here, I have never felt any form of isolation due to my chosen hairstyle, nor have I felt any form of discrimination as I have in the past.
 
What message would you like to share with others about embracing their hair in a professional setting? Find a community where you feel seen. My direct community makes me feel amazing. My manager Kelsea once shared she liked my locs in curls (it made my day - it's my favorite style!). If you're ever in a circle or corporation were someone can ignore your beautiful qualities and attributes, you are not in your anointed place. Find your circle. Find your peace. If nothing else, remember: “Indeed the very hairs of your head are all numbered. Do not be afraid; you are far more valuable than many sparrows” (Luke 12:7).

At RPM, we honor what makes each of us unique and know it's our differences that allow us to break the mold and do extraordinary things. Find your place at RPM by searching our latest career openings

The Art of Accountability Starts with YOU by Christine Jones, SVP of Human Resources

Accountability isn’t just a corporate buzzword - it’s the backbone of getting things done personally and professionally. It’s about owning your actions, taking responsibility, and understanding the impact of what you do. But here’s the catch: accountability only works if you follow through. Otherwise, it’s just another empty word.  

Many people think accountability means pointing fingers or taking the blame when things go wrong. It’s actually much more empowering. It’s about admitting mistakes, facing uncomfortable truths, and being willing to say, “Yeah, that’s on me,” even when it stings. It’s the same lesson we learned as kids, with higher stakes. 

Accountability can take shape in various ways and is critical in leadership roles. Here are some examples: 

Personal Accountability  
On a personal level, accountability is being self-aware and honest with yourself. It’s about showing up, owning your choices, and realizing what you do affects those around you. No one is perfect and being accountable doesn’t mean you’ll never make mistakes. It means you’re willing to learn from them. This kind of honesty with yourself sets the tone for everything else. 

Professional Accountability  
At work, accountability isn’t just about doing your job; it’s about knowing why your role matters to others. When you understand how your work fits into the bigger picture, you see the importance of meeting deadlines, maintaining quality, and owning the outcome - good or bad. It’s easier to step up when you understand how your efforts contribute to the team or company’s success. Knowing why you're doing something adds purpose to even the most mundane tasks.  

Leadership and Accountability  
For leaders, accountability starts at the top. Want a team that takes ownership? Show them how it’s done - admit your own shortfalls, be transparent, and communicate clearly. Accountability isn’t just about defining tasks and giving direction - it includes open dialogue about the decision-making process and priorities. Leaders need to engage in tough conversations and lean into complex situations, tackling them head-on, with empathy and honesty. Candor is key, and no one grows from sugar-coating. Open, honest conversations build trust and push everyone, leaders included, to improve. It’s not about being harsh; it’s about being genuine and authentic. 

So, you’re a leader who wants to focus on accountability in 2025? Being accountable doesn’t require a big, audacious shift in the way you operate, and it doesn’t start and end with setting expectations. Leaders need to stay engaged, check in regularly and offer support where it’s needed. Holding people accountable doesn’t mean breathing down their necks, it means being there to help when needed and ensuring everyone is pulling their weight. It’s following up, being consistent and open to continuous improvement. 

The Power of Accountability   
At the end of the day, accountability is about taking responsibility, not just for your work but also for the outcomes. Holding someone accountable isn’t about blame - it’s helping them grow, providing support, and setting clear expectations. It’s not always comfortable, but it’s where the magic happens.  
The whole organization thrives when everyone, from the CEO to the intern, embraces accountability. It fosters effort, honesty, and continuous improvement. When done right, accountability drives real, positive change, creating a culture where responsibility is shared, and goals are met.   

At RPM, we’re proud to have some of the industry’s top leaders, and we’re excited to share their Leader POV with you on their areas of expertise and on hot topics in business to help you learn, grow and gain a fresh perspective. Read more on our blog.

The Balancing Act: Tips and Tricks to really Achieving Work/Life Balance by Amanda Kitts, VP of Operations

Is Work Life Balance Real?   


A common theme among high-performing individuals, in virtually any industry, is that we are all busy. In fact, you might say “busy” is the new “successful” – which makes you wonder, is work-life balance real? Can you be successful and rest in the same realm?  


60% of Americans don’t believe it’s possible according to a Pew Research study, where 6 in 10 people reported feeling too busy to enjoy life. For parents, that number climbed over 70%. 


While it may not always feel like it, I believe work-life balance is attainable and it should be a key focus for everyone. The why is obvious – overextending yourself with obligations and goals has real emotional consequences (think heightened anxiety, stress and depression).  


But people tend to lean towards the belief that an eight-hour day of work means eight full hours of productivity – and judge themselves accordingly. Are you guilty of looking at the rings on your Apple Watch and wondering, how have I been at my desk for four hours without getting up? Ever look up at the clock around 3:00 p.m., wondering why you haven’t had lunch yet?  Me, too.  


Turning work-life balance from a buzz phrase to an applied practice means setting boundaries and incorporating changes – and it starts at work. Go with the low-hanging fruit first: Include breaks in your workday.  


Stand up, move, stretch. Get some fresh air and sunshine. Stay hydrated. The work will always be there for you to come back to.  


In yoga, they say the hardest part of practice is making it to your mat. Well, the same can be said for taking breaks. Make it a practice to go out to lunch with your co-workers and do not talk about work! Put your cell phones away or implement a rule that the first person to look at their phone pays the bill for everyone. Simple practices to break up your workday (including leaving your desk!) help you feel less stressed about going home at the end of the day.   


Now for my favorite part, home life. Your self-care, your relationships, your personal goals, and dreams! You must really consider what you want to do and commit yourself to doing it – plus set boundaries accordingly – to achieve harmony. Whether you want to hike, create works of art, start a second business or volunteer, you must commit to doing those things after work and on the weekends. 

  
Plan ahead, book a trainer, make lunch dates, subscribe to a book club, or buy those tickets now for the concerts you want to attend. Set the tone for what matters most and schedule the time off in advance. PTO is part of your compensation packet for a reason – use it!  Set the example to your team by also setting boundaries while you are out – don't call, email or text. 

 

At RPM, we’re proud to have some of the industry’s top leaders, and we’re excited to share their Leader POV with you on their areas of expertise and on hot topics in business to help you learn, grow and gain a fresh perspective. Read more on our blog.

The Art of Finding Balance at the Intersection of Work and Life by Jenn Trujillo, VP of Associate Experience

The line between work and life isn't just blurred in today's world—it's practically invisible. The old idea of keeping them separate or “balanced”? It doesn’t really fit anymore. While some might manage to compartmentalize beautifully, most of us experience an overlap between work and life. And that overlap, or blend, is where we find opportunities to recharge, refuel, and refocus, whether in an office, working remotely, or on the clock in a more structured setting.  


With the different work environments and the constant buzz of being online, work and personal time boundaries have become more fluid – and not in a good way. This shift calls for a new approach to balancing our time and energy. And here's the thing—this balance is personal. What works for one person might be entirely different for someone else, and that's okay.  


Recharge: Make Flexibility Work for You  
One of the best things to come out of the pandemic was the flexibility of our workday. Corporate offices went from largely in-person workplaces to remote overnight. Work-from-home (WFH) may sound like a luxury, but it comes with some warnings. With the new “flexible” workplaces – we’ve seen an unprecedented uptick in burnout due to the very technology that has enabled the remote employee. Burnout is real, and creating flexibility, whether in the office or remotely, that works for you is the best way to keep it at bay.   


And flexibility isn’t a one-size-fits-all deal, especially for those with less control over their work hours. Still, it’s about finding small ways to recharge, no matter your schedule.   
Use your breaks wisely—take a short walk, practice deep breathing, or find a quiet spot to rest your mind for a few minutes. The key is figuring out what helps you recharge—without comparing yourself to others.  


Refuel: Prioritize What Feels Right  
Balance starts with prioritizing your well-being in a way that makes sense for you. If you’re working hourly shifts, this might mean getting enough rest on your days off, fueling your body with healthy meals, or carving out time for activities that bring you joy, even if just for a few minutes each day. And don’t forget to set boundaries—leave work stress at work when your shift ends. Saying no when needed is crucial to avoid burnout.    


Refocus: Connect with What Matters  
Focus on what really matters. Connecting your work with your values and passions makes it more meaningful. Even if your job isn’t your life’s passion, bringing your interests into your day can make work more fulfilling. Whether it’s connecting with coworkers who share your interests, setting personal goals, or taking pride in doing your job well, these small shifts can help.  


Achievable Tips for Work-Life Balance:  
Use Breaks Wisely: Step away from work mentally and physically during breaks. Even a few minutes of deep breathing or stretching can help you recharge.  


Set Boundaries: Leave work stress at work. Focus on activities that help you unwind after your shift ends.  
Prioritize Rest: Ensure you get enough sleep, especially on your days off. A well-rested body and mind are better equipped for work.  


Find Small Moments of Joy: Enjoy little things during your day, like a good meal, a quick chat with a coworker, or a favorite podcast on your commute.  


Recognizing that work and life are intertwined helps us better navigate today’s challenges. By embracing the flexibility that works for you, focusing on your well-being, and aligning your work with your passions, you can find that sweet spot where you recharge, refuel, and refocus. That’s where you’ll unlock your full potential for a fulfilling, meaningful life. 

At RPM, we’re proud to have some of the industry’s top leaders, and we’re excited to share their Leader POV with you on their areas of expertise and on hot topics in business to help you learn, grow and gain a fresh perspective. Read more on our blog.

Five Tips on Leader Growth from an Industry Veteran by Summer Murray, VP of Transitions & Due Diligence

It seems like only yesterday I was a young, wide-eyed, twenty-three-year-old in my first leadership role, with limited business and property management knowledge. I made my fair share of mistakes, celebrated many wins, and learned a great deal along the way! Although much has changed in our industry in the twenty plus years since, there are many nuggets of wisdom that still hold true.  

For those early in their leadership journeys eager to accelerate their growth and learning, here are some tips that can help you avoid common pitfalls along the way.  

1. Focus on leadership development. Seek out opportunities to enhance your emotional intelligence (EQ). Take every chance you get to learn how to navigate conflict, understand the different personality types you will encounter professionally and enhance your problem-solving skills. Learn how to effectively communicate and collaborate. The skills you develop along the way will help you in ways you never imagined.  

2. Leave things better than you found them. Focus on how you can solve the problem that has been plaguing your business. Think about how you can help a team member or resident. When you focus on solutions, doors will open for you. 

3. Lean on your team. You do not have to have all the answers. In fact, admitting that you don’t have all the answers shows a lot of courage and professional maturity. When you ask for help, you’re inviting collaboration. And good collaboration is a key element of effective leadership and a healthy culture. 

4. Find a mentor. Learn from experienced leaders. A good mentor will help to accelerate your growth. Stay curious (RPM Core Value No. 2). There are always new lessons to be learned, no matter how seasoned you are in your career. Learn how to ask great questions and be prepared to listen.  

5. Think of failure as a learning opportunity. Here’s a great example: In 2001 I was in my first Community Manager role. The property was struggling, with a daily war being waged between leasing and maintenance, a huge PR problem (the property was just featured on CNN for a very unsavory situation), and a leadership revolving door. In my first month, I thought it appropriate to call a meeting, play Mary J. Blige’s “No More Drama”, and talk at the team for the next hour, rattling off all the problems that the community was facing. The accountant and more seasoned team members in the room did not see the charm, or even the point, in the meeting. 

This was a major failure and an excellent learning opportunity for me early on. Instead of talking at the team, I should have used this meeting to talk with the team; learn more about the challenges the property was facing (and why) and how we could better collaborate to achieve our shared goal. It was mortifying at the time, but I can look back on it and laugh now. I could have chosen to admit defeat and decide that leadership was not for me, but instead I used the experience to fuel my growth. It is invaluable to understand there is an opportunity in every failure.  

Leadership is a lifelong learning experience, and it is not easy (but easily one of the most fulfilling things you can take on). Best of luck to you in your career journey and your leadership travels!  

At RPM, we’re proud to have some of the industry’s top leaders, and we’re excited to share their Leader POV with you on their areas of expertise and on hot topics in business to help you learn, grow and gain a fresh perspective. Read more on our blog.

Innovation: Beyond the Buzzword by Nick Ramsey, VP of Innovation

In the multifamily industry, innovation is not just a buzzword—it's a transformative approach that can make a profound impact on our day-to-day operations and the overall experience we deliver. Here’s how:
 
1. Simplifying On-Site Operations 
Our on-site teams are the backbone of our communities, and their work is often demanding and complex. By integrating innovative solutions, we can make their lives easier and more efficient. Automation tools, such as virtual leasing assistants and delinquency management, help reduce the workload by handling routine tasks, allowing our teams to focus on higher-impact activities. Furthermore, centralized platforms allow our teams to coordinate and track tasks more effectively, ensuring that no detail is overlooked, and operations continue to run smoothly.
 
2. Enhancing the Client Experience 
Innovation allows us to exceed client expectations by delivering services that are not only efficient but also personalized and responsive. Whether it’s real-time communication platforms, streamlined leasing processes, or enhanced data analytics, we’re able to provide our clients with the tools their property needs to succeed. This leads to stronger relationships and better outcomes for all parties involved, as our clients can rely on us to consistently deliver high-quality service. 
 
3. Prioritizing Resident Needs 
Our residents are at the heart of everything we do. Innovation ensures that their needs are met in the most effective and thoughtful ways possible. By embracing smart home technologies, mobile apps for community management, and personalized service options, we can create a living experience that’s not only convenient but also enriching. Residents today expect a high level of service, and by staying ahead of technological trends, we can meet and even exceed those expectations, fostering stronger communities and higher satisfaction rates. 
 
4. Taking a Centralized Approach to Technology 
With the abundance of tools and technologies available, it’s essential to have a strategic, centralized approach to ensure that we’re providing the best solutions to our teams and clients. Our careful evaluation and selection of technologies that align with our core values and operational goals ensures our teams have access to the most effective tools, enabling them to deliver exceptional service and results consistently. By centralizing our technology strategy, we can streamline operations, reduce inefficiencies, and ensure a cohesive experience across our communities. 
 
5. Embracing a Culture of Continuous Improvement 
Innovation is a journey, not a destination – it’s cultivating a culture where continuous improvement is ingrained in everything we do. This mindset encourages our teams to consistently seek out new ways to enhance our operations, improve the client experience and better serve our residents. By empowering our teams to think creatively and challenge the status quo, we ensure that we’re always moving forward, adapting to change, and staying ahead of industry trends. 
 

At RPM, we’re proud to have some of the industry’s top leaders, and we’re excited to share their Leader POV with you on their areas of expertise and on hot topics in business to help you learn, grow and gain a fresh perspective. Read more on our blog.

Leadership Life Lessons by Cari Luetge, VP of Operations

I once was told by a highly regarded executive that I wear my heart on my sleeve – and it wasn’t a compliment. Back then, it nearly brought me to tears. Fast-forward to present day – if someone were to tell me that same thing, I would say, “Thank you so much!  I’ve worked so hard to be full of passion in everything I do.” And it’s that same passion that I infuse into how I show up as a leader – here are a few key learnings I’ve picked up along the way.   
 
Lesson No. 1: You must believe in yourself first before others will believe in you as their leader.
 
The old saying is “fake it ’til you make it” but what happens if you think you’re faking it, but you just haven’t given yourself permission to really make it? That’s what we call “imposter syndrome” and it comes with a fair amount of anxiety and self-doubt, often meaning you do not raise your hand to rise. In short, it keeps you right where you are. Believing in and humanizing yourself and how you lead helps others trust in you, relate to you, believe with you – and then, they will want to follow your lead.  
 
Lesson No. 2: It's not about you. 
 
Not everyone can be led the same way. Sensitive versus blunt. Talk versus email. So, guess what? To lead someone, you should start by asking them how they like to be led. Then, as you build the relationship, being genuinely open to hearing about other ways to get you to the same goal sets a tone that you don’t think your way is the right (or only) way. Similarly, simply explaining the “why” behind an ask can make all the difference in how the ask is perceived.
 
Lesson No. 3: Give and receive.  
 
Encouragement is to give others the courage to do something different. So, praise publicly and often – and when giving critical feedback, remember that your tone matters as much as what you say. Beyond the feedback you give your team, think about the feedback they can give you – a few simple questions are a great way to check in with your direct reports (hint: those quarterly conversations are a great time to discuss this):
 
- What am I doing well that works for you?
- What could I be doing better for you?
- Where do you want to grow and how can I support you in getting there?

One final thing to consider: Leadership is a partnership; not a dictatorship or a fan club. (Although, it could lend itself to the latter if you lead people correctly. Kidding. Kind of.)  

At RPM, we’re proud to have some of the industry’s top leaders, and we’re excited to share their Leader POV with you on their areas of expertise and on hot topics in business to help you learn, grow and gain a fresh perspective. Read more on our blog.

Client-Centered Strategies For Success | Mic'd Up with RPM - The "Client Services" Podcast

The Back-to-Basics Approach to Selling and Operating 

RPM Living has grown remarkably in the multifamily industry, recently rising to the third-largest apartment manager on NMHC's Top 50 List. Much of this success stems from a client-centric and back-to-basics approach in selling and operating, according to Max Reinbach III, President of Client Services, and Quinn Powell, EVP of Client Services. In the latest podcast episode of Mic'd Up with RPM, learn how this methodology contributes to the team's success and RPM's overall growth. 

Listen or watch Mic’d Up with RPM now on YouTube and Spotify.   

In response to moderator Tony Sousa’s opening questions, Reinbach called attention to the fact that RPM Regional Managers, who are the frontline contacts with clients, oversee only a maximum of five properties each, which is significantly fewer than the industry average. This formula allows RPM to provide exceptional and consistent service to clients and time to maintain strong relationships with them.  

“Business development may get the deal, Operations keeps it through performance, whether that is market-driven, people-driven, whatever it is,” Reinbach offered. 

Another important aspect of the back-to-basics approach is building strong, long-term partnerships with property owners and investors. Transparent communication ensures that clients are informed and involved in the decision-making processes about their properties.   

“If you're not continuing to keep people informed or doing what you're saying you're going to do, [you will] lose credit,” Reinbach said. “...Whatever we set out to do, we might do it right or wrong. But if we're communicating along the way, I think that makes a better partnership.” 

Another tactic mentioned by the Client Services leaders includes visiting clients at their location, which creates an opportunity to get to know each other in person while talking about topics other than strictly business.  

Powell supported this as she added, “They know they can always call me…to solve the issue and make sure their [preferences are] heard.” Clients have trust in the company, and they know they can count on RPM. 

One topic of conversation among the leaders was how they continue to stay motivated and deliver stellar results. "My why [is that] I get to lead this team,” Powell stated. “They inspire me and teach me just as much, if not more." Drawing inspiration from the team also motivates them to engage further. 
 
RPM reinvests its profits back into the company each year, improving systems and programs that benefit clients and associates. This strategy gives an advantage to the property owner and promotes career growth internally, while also bringing a seamless living experience to residents.  

RPM continues to set the standard in property management through its innovative practices, strong client partnerships and commitment to associate well-being. Property owners, developers and investors seeking to maximize their returns and maximizing their property value can look to RPM as a trusted partner. With a proven track record of success and a forward-thinking mindset, RPM Living stands out as the clear choice. 

About RPM Living: RPM Living is a leading multifamily management company renowned for its innovative approach to real estate services. With a steadfast commitment to client satisfaction and a focus on personalized solutions, RPM Living has emerged as a trailblazer in the industry. Headquartered in Austin, Texas, the firm's national portfolio spans over 50 markets, managing more than 200,000 units and boasting an owned portfolio of $3 billion. Founded in 2002 by Jason Berkowitz, RPM Living continues to uphold its core values of integrity, excellence, and exceptional service.  

For more information about RPM Living and its national portfolio, visit RPMLiving.com. Stay updated with the latest news and insights by visiting RPMLiving.com/blog. Listen or watch the third episode of Mic’d Up with RPM now on YouTube and Spotify.  

How to Connect Maintenance and Office Team Efforts to Drive NOI/Results | Mic’d Up with RPM - “Faces of Facilities” Episode

Listen or watch the Mic’d Up with RPM podcast now on YouTube and Spotify.   

In the third episode of Mic’d Up with RPM, Vice President of Facilities Cerwin Thompson and Regional Vice President of Facilities Darryl Manco discuss challenges inherent in the maintenance field and essential actions that lead to increased net operating income (NOI) and resident satisfaction. 

Facilitating internal cohesion between on-site leasing and maintenance teams is a central focus of Manco and Thompson throughout the podcast. This requires strategies to encourage each team to opt in, such as meeting shared goals or participating in cross-training, and even simply mixing the teams during engagement events and social activities in a more intentional way to build connection. 

Thompson shared that when the dynamic is off between service and office teams, it negatively impacts how the asset operates. Properties where the teams are collaborating effectively tend to see better resident retention and customer service, higher occupancy and higher NOI.   

The leaders also identified interpersonal respect as a simple but critical element to achieve this collaborative relationship among on-site teams – a team that trusts each person will do their job and do it well. 

Recruiting and retention is another key theme in this podcast episode. With today's competitive market for skilled service personnel, Thompson and Manco partner closely with the RPM Talent Acquisition team to find maintenance talent. Manco shares their approach of prioritizing service candidates’ potential over experience, recognizing that within their department, skills will be developed. (Find the role for you at RPM at rpmliving.com/careers/.) The leaders stressed the value of learning from errors and how to view challenges as opportunities for progress, a philosophy regularly modeled to their teams.  

 “[Take] the pride out of it. We're all going to make mistakes, and mistakes are what help us grow…just dust yourself off and pick yourself back up and keep moving forward,” Thompson says, candidly sharing a time his mistake led to the burnout of several transformers. 

Manco and Thompson also suggest that a balance of centralization and decentralization currently yields the most efficient workflow for maintenance and that, even with technological advancements like artificial intelligence, human involvement remains indispensable in the service field. All of this requires associates to hone their adaptability skills while staying abreast of new technologies to streamline processes.   

RPM's distinctive programs and people-centric culture significantly contribute to retaining top talent. In addition to the dedicated Town Hall meetings that include interaction between on-site associates and corporate leadership, associates appreciate weekly pay for on-site teams, annual surveys, diverse employee engagement initiatives, active recognition through events like Service Appreciation Week, and various other benefits that solidify RPM as a preferred workplace for maintenance teams. 

 

About Mic’d Up with RPM, an RPM Living Podcast

From insights to inside jokes. Hot topics. Hard topics. Stories of people and the things that matter (inside the multifamily industry and out). Mic'd Up With RPM, an RPM Living podcast, is unpacking today’s hottest multifamily, customer experience and business topics with RPM thought leaders and subject-matter experts from a variety of industries and backgrounds.

Hosted by VP of Marketing Relations Tony Sousa, Mic’d Up With RPM is available on Spotify YouTube.

 

Service Appreciation Week 2023

 

Service Appreciation Week 2023

 

Service Appreciation Week 2023

 “It doesn't matter if you're the groundskeeper or the CEO of our company, at the end of the day, everyone [must] feel valued. And when we do that, we create this culture where people love going to work, right?”, Manco proposed. 

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About RPM Living   

RPM Living is a full-service multifamily management company offering an innovative and personalized approach to real estate services including management, investment and development. Headquartered in Austin, Texas, RPM is ranked #3 on the NMHC Top 50 Largest Apartment Manager list, managing more than 180 clients, 12 regional offices and 226,000 units, with an owned portfolio of $3 billion. Founded by Jason Berkowitz in 2002, the firm has grown to 4,500 associates nationwide spread across over 50 markets, all of whom share the collective vision to enhance clients’ investments through customized solutions and exceptional resident-centric service. To learn more about RPM, visit RPMLiving.com 

For the latest news, visit RPMLiving.com/blog. Listen or watch Mic’d Up with RPM now on YouTube and Spotify.