RPM Soars to Top 15 in National Multifamily Housing Council’s List of Apartment Managers

 

RPM, a full-service property management company headquartered in Austin, Texas, accomplished the biggest leap of the year on the Top 50 List of Apartment Managers by the National Multifamily Housing Council (NMHC) — scoring the No. 11 place on the highly-regarded list, up 31 spots from No. 42 last year.

The NMHC 50 is the sector’s chief ranking of the nation's largest apartment owners, managers, developers, builders and syndicators. The significant jump by RPM is on the heels of exponential growth achieved by the company within the previous year, which includes the recent acquisitions of multifamily management companies Maverick Residential in Phoenix and CF Real Estate Services in Atlanta, GA.  

Currently, RPM employs 1,600 associates nationwide across 32 markets to manage its diverse portfolio of 84,000 units. The fast-growing company, which made its debut on the NMHC’s authoritative ranking in 2020, found success amid the pandemic by positioning itself for future progress with strategic acquisitions aligned with its commitment to innovative solutions and resident-centric service.

“It is an honor to be recognized by the National Multifamily Housing Council, especially with such a significant increase in our ranking that lands us as one of the top 15 companies in the country,” said Jason Berkowitz, CEO and founder of RPM. “This is a direct result of our team’s tenacity and hard work, and it demonstrates how well-positioned we are to continue that momentum in the coming years as we evolve and grow.”

For more information about RPM and its national portfolio, visit RPMLiving.com.

About RPM

RPM is a full-service property management company offering an innovative and personalized approach to real estate management services. Headquartered in Austin, Texas, RPM is a NMHC Top 50 Manager and the third largest property management company in Texas managing more than 100 clients, eight regional offices and 84,000 units across Arizona, Colorado, Florida, Georgia, Illinois, Kentucky, Louisiana, Maryland, Michigan, North Carolina, South Carolina, Tennessee, Texas and Virginia. Founded by Jason Berkowitz in 2002, the firm has grown to over 1,600 associates nationwide spread across 32 markets, all of whom share the collective vision to enhance clients’ investments through customized solutions and create quality living environments for residents. RPM continues its aggressive pursuit of new opportunities in thriving markets. To learn more about RPM, visit RPMLiving.com.

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Fair Housing

We believe all residents and prospective residents deserve to be treated equally and fairly at all times. We are committed to doing business in accordance with the Fair Housing Act. It is illegal to discriminate against any person because of race, color, religion, sex, handicap, familial status (having one or more children), or national origin.

If you feel we have not met our commitment or obligations under the law, please contact us at please contact us at 512-480-9886 or use the contact form on our website. You can also file a complaint with the Department of Housing and Urban Development:

US Department of Housing and Urban Development
Assistant Secretary for Fair Housing and Equal Opportunity
Washington, DC 20410
www.hud.gov
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AMERICANS WITH DISABILITIES ACT

We are committed to complying with the Americans with Disabilities Act. As part of our commitment, we will always make reasonable accommodations to our policies or modifications to existing premises, where necessary, to allow individuals with disabilities the opportunity to use and enjoy our properties and work with us.

 

If you feel we have not met our commitment or obligations under the law, please contact us at 512-480-9886 or use the contact form on our website.

AARPM is a home for innovation in the multifamily industry. Through our partnership with Zendesk, an industry-leading customer support software, we are able to provide all RPM team members with prompt and responsive support that enables them to manage the cutting-edge property management applications and programs that power our resident and client services.

Zendesk is a multi-faceted customer support tool used by 150K+ companies around the world. Using Zendesk, we have created a three-pronged support system: a robust self-help knowledge database, an intuitive support request ticket system, and detailed reporting on requests and resolutions.

Our “Help Center” knowledge base is a self-help hub for policy announcements, required forms, training materials, and more. We conduct rigorous analysis on monthly search topics and search volumes to constantly improve our library of over 500 articles. With approximately 6K article views per month, our team knows they can rely on the Help Center as their first stop for support.

At the heart of Zendesk is the support request ticket system. Based on the request type, received requests are automatically routed to the appropriate department for review and resolution. We receive approximately 1600 requests a month, 91% of which are responded to within 24 hours, and, on average, are resolved within 1 business day. Real Estate industry key performance indicators compiled by Zendesk indicate RPM’s support response time is twice as fast as other real estate industry clients also using Zendesk.

Tying together our data from the Help Center and the ticket system is our reporting suite. We review performance reports bi-weekly, monthly, and quarterly both internally and with members of the Operations teams. Our Training department uses Zendesk data to identify immediate training needs of team members and gaps in current learning materials. IT and Application Management analyze the health of our software platforms and status of our pilot programs. Regional leaders can see the types of issues their teams are having, who is having them, and determine how best to deploy additional resources. Our responsive approach to reporting ensures we make data-driven decisions that continually strengthen our people, processes and platforms.

RPM’s investment in support technology keeps us on the leading edge of the real estate industry. Our commitments to efficient support, continual learning, and data-driven decisions engender a culture of innovation, where cultivating the people behind the properties, our RPM teams, is our primary concern.