RPM Continues to Grow

We are still growing and adding new RPM communities for residents to call home. We are grateful to all of our support departments and team members for continuing to successfully onboard new communities remotely.  While following the official guidelines implemented by the CDC, we have added four new communities to our portfolio over the past month.

The Depot, located in Fort Worth, Texas combines an exciting urban atmosphere with a modern loft-concept living and designer finishes throughout. The vibrant neighborhood puts you right in the heart of Downtown, steps away from Sundance Square and the entertainment of 7th Street. Right outside your home, the pet-friendly, spacious homes offer luxurious amenities and the beautifully unique lofts feature soaring 20ft ceilings, built-in wood shelves, as well as cargo sliding doors and stained concrete floors.

The Saint Mary and The Santal perfectly showcase the elevated hill-country sophistication Austin is known for. Residents can enjoy an active lifestyle with their prime location near Austin’s popular hiking spots such as The Barton Creek Green Belt. The clean and contemporary designs at these communities provide an unparalleled living experience for all residents.

Commons at Hollyhock is a relaxing getaway, located on the cusp of Katy, Texas, with easy access to Downtown Houston and central to the many great shopping, dining, and entertainment options that the area has to offer. The beautiful apartment homes offer upscale, versatile floor plans, the finest quality finishes, and clean contemporary design. With its luxurious amenities, The Commons at Hollyhock is perfect for those who enjoy spending time outside living a healthy, active lifestyle as well as for those who appreciate a home that’s a retreat from the business of everyday life.


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Fair Housing

We believe all residents and prospective residents deserve to be treated equally and fairly at all times. We are committed to doing business in accordance with the Fair Housing Act. It is illegal to discriminate against any person because of race, color, religion, sex, handicap, familial status (having one or more children), or national origin.

If you feel we have not met our commitment or obligations under the law, please contact us at please contact us at 512-480-9886 or use the contact form on our website. You can also file a complaint with the Department of Housing and Urban Development:

US Department of Housing and Urban Development
Assistant Secretary for Fair Housing and Equal Opportunity
Washington, DC 20410
www.hud.gov
1-800-669-9777 (toll-free)
1-800-927-9275 (TTY)

AMERICANS WITH DISABILITIES ACT

We are committed to complying with the Americans with Disabilities Act. As part of our commitment, we will always make reasonable accommodations to our policies or modifications to existing premises, where necessary, to allow individuals with disabilities the opportunity to use and enjoy our properties and work with us.

 

If you feel we have not met our commitment or obligations under the law, please contact us at 512-480-9886 or use the contact form on our website.

AARPM is a home for innovation in the multifamily industry. Through our partnership with Zendesk, an industry-leading customer support software, we are able to provide all RPM team members with prompt and responsive support that enables them to manage the cutting-edge property management applications and programs that power our resident and client services.

Zendesk is a multi-faceted customer support tool used by 150K+ companies around the world. Using Zendesk, we have created a three-pronged support system: a robust self-help knowledge database, an intuitive support request ticket system, and detailed reporting on requests and resolutions.

Our “Help Center” knowledge base is a self-help hub for policy announcements, required forms, training materials, and more. We conduct rigorous analysis on monthly search topics and search volumes to constantly improve our library of over 500 articles. With approximately 6K article views per month, our team knows they can rely on the Help Center as their first stop for support.

At the heart of Zendesk is the support request ticket system. Based on the request type, received requests are automatically routed to the appropriate department for review and resolution. We receive approximately 1600 requests a month, 91% of which are responded to within 24 hours, and, on average, are resolved within 1 business day. Real Estate industry key performance indicators compiled by Zendesk indicate RPM’s support response time is twice as fast as other real estate industry clients also using Zendesk.

Tying together our data from the Help Center and the ticket system is our reporting suite. We review performance reports bi-weekly, monthly, and quarterly both internally and with members of the Operations teams. Our Training department uses Zendesk data to identify immediate training needs of team members and gaps in current learning materials. IT and Application Management analyze the health of our software platforms and status of our pilot programs. Regional leaders can see the types of issues their teams are having, who is having them, and determine how best to deploy additional resources. Our responsive approach to reporting ensures we make data-driven decisions that continually strengthen our people, processes and platforms.

RPM’s investment in support technology keeps us on the leading edge of the real estate industry. Our commitments to efficient support, continual learning, and data-driven decisions engender a culture of innovation, where cultivating the people behind the properties, our RPM teams, is our primary concern.