About | Roscoe Property Management

LEADERSHIP

Angelique Goodnough, CPM®

Executive Vice President

Angelique joined RPM in 2010 and is responsible for property management operations. She has over 30 years’ experience as a Regional Partner for Greystar and a principal with Capstone Real Estate Services. She received her Certified Property Manager® (CPM®) designation in 1981. Her experience includes development consulting on over 20,000 multifamily units throughout the South and Southwest. Angelique is an Honors Graduate of The University of Texas and holds a Master’s Degree from St. Edwards University and a PhD from St. Thomas University, Miami, Florida.

Chad Borchgardt, CAPS, CPM®

Vice President, Property Management

Chad Borchgardt has over 30 years’ experience in the multifamily industry. His time as a Regional Manager and Regional Vice President include oversight of assets primarily throughout Texas and the southeast. Mr. Borchgardt’s operations background encompasses garden style and mid-rise properties throughout lease-up, stabilization, and value-add periods. He studied Public Relations at Texas State University, holds his Certified Apartment Portfolio Supervisor (CAPS) designation, and a Certified Property Manager (CPM®) designation as well.

Cynthia Miller, CAM

Vice President

Cynthia Miller joined RPM as the Vice President overseeing operations in North Texas, Colorado, and Arizona. Her experience includes over 16 years of multifamily experience and she has previously overseen more than 36,000 units across Alliance’s Texas portfolio. While serving as the Senior Vice President of Operations for Alliance’s central region, her efforts to grow Alliance’s first and third party presence were integral to the firm’s success in the region.She also has extensive experience in retail management, absorption analysis, interior design, acquisitions, dispositions, creating marketing and branding campaigns, developing proformas and budgets and overseeing associates development. Ms. Miller holds her Certified Apartment Manager (CAM) designation as recognized by the National Apartment Association.

Jeff Krohn

Vice President

As Vice President at RPM, Mr. Krohn is responsible for the vision and strategy of the company’s western expansion efforts. Most recently as the President of Maverick Residential Company, and the Vice President of Operations at Alliance Residential Company, Jeff Krohn oversaw the operations of third-party managed assets in Arizona with over 16,500 units in his portfolio. Throughout his 13-year tenure at Alliance, Mr. Krohn operated in several key roles including oversight of business development where he was instrumental in growing the portfolio from 60,000 to 100,000 units. In addition to increasing Alliance’s management portfolio over the span of five years, Jeff was also integral in creating efficiencies in the overall organizational structure through utilization of custom-built platforms, improved workload management, and a sharper focus of resource allocation.

Max O. Reinbach III

Senior Vice President, Client Services

Max currently serves as the Senior Vice President, Client Services at Roscoe Property Management (RPM) and is responsible for all business development efforts related to the third-party fee management platform. Since joining RPM in December 2016, he has successfully grown the managed portfolio by more than 40,000 units. Max previously served as Market Principal at Greystar Real Estate Management, where he led business development efforts in the central-south region and was responsible for the growth of the Austin, Corpus Christi, Midland, and San Antonio markets. He also has experience working as a Financial Analyst at both Apartment Realty Advisors, and Cypress Real Estate Advisors, where he started his career. Max holds a bachelor's degree in finance from The University of Texas at Austin.

Clark McLaughlin, CPM®, CCIM

Senior Vice President of Real Estate

As Senior Vice President of Real Estate, Clark McLaughlin is responsible for RPM’s overall expansion efforts across the United States. Joining RPM in 2020, Clark is responsible for establishing and implementing a strategic plan nationally for the pursuit of new business, while also building and leading cross functional teams to execute strategic client initiatives. Working with current and potential clients, Clark works to identify new acquisition and development opportunities to grow RPM’s third-party management platform. Previous to joining RPM, Clark worked for Alliance Residential Company as the Vice President of Real Estate. Throughout his 7 years with Alliance, Clark led the national new business efforts for the firm, supporting the growth of more than 100,000 units with 150+ private and institutional partners. Clark graduated from The University of Texas at Austin, earned his MBA from Texas A&M – Commerce, and holds both the Certified Commercial Investment Member (CCIM) and Certified Property Manager (CPM) designations.

Penny McLeskey

Vice President of Human Resources

Penny McLeskey is the Vice President of RPM’s Human Resources Division, overseeing talent acquisition and retention, employee programs, and benefits. Prior experience includes fifteen years with LSO Regional Shipping Company as the Vice President of Corporate Services, responsible for HR, Training, Safety, Customer Service, and Compliance. Prior to LSO, she built and ran her own business for ten years as the Managing Partner of a boutique executive search firm. Other experience includes the Senior Vice President of Operations role at a large student loan lender, and Director of Administration at a regional multifamily company. Penny is an active community volunteer and a frequent public speaker on leadership development and succession planning. She holds a Bachelor’s degree from the University of Texas at Austin and a Master’s Degree from the University of Northern Colorado.

Alexis Vance

Senior Vice President, Marketing

As Senior Vice President of Marketing, Alexis Vance brings more than 17 years of marketing and industry experience to RPM, playing an integral role in positioning the organization as a differentiator in the industry. Alexis spearheads all initiatives related to marketing, advertising, public relations, communications, business intelligence, and social media engagement, with an overall focus on RPM's brand equity. Leading a group of sophisticated strategists who raise the bar for innovative marketing execution, Alexis and her team are experts at implementing creative strategies that consistently improve ROI and property operations. With a skilled background in executive leadership, Alexis possesses a high level understanding of organizational vision, client relations, and strategic enterprise planning, all powerful assets she brings to RPM. Prior to joining RPM, Alexis made a significant impact at Alliance Residential. There she led the development and build-out of the industry's first ever in-house marketing agency and helped grow Alliance into a NMHC Top 5 management company. Alexis is a Seattle native and graduate of the W.P. Carey School of Business at Arizona State University.

Scott Pechersky

Senior Vice President, IT

As the Senior Vice President of Technology, Scott Pechersky’s responsibilities include developing and implementing new technologies across RPM’s portfolio as well as managing their corporate infrastructure, property management software solutions and business intelligence division. Prior to joining RPM, Mr. Pechersky lead Alliance Residential’s technology department for almost 20 years and was accountable for implementing various technology platform that directly contributed to the growth of their organization. Mr. Pechersky graduated from the University of Arizona with a bachelor’s degree in Management Information Systems. He is a licensed real estate broker in the state of Arizona and has served as moderator and speaker at multiple National Multi-Housing Council (NMHC) technology and MFE conferences and served as Chair of the NMHC’s Systems Technology and Information Management Committee in 2018 and 2019.

Topher Olsen

Vice President of Learning and Development

Topher Olsen oversees the Learning and Development Department at RPM which includes the Training, Performance and Experience teams whose focus is to develop and recognize associates throughout their tenure within the organization. Prior to joining RPM, Topher was a classroom teacher for 13 years and then served as the Sr. Director of Learning and Culture at Alliance Residential where he was responsible for changing the learning landscape by incorporating Social Learning Strategies which included the creation of award-winning training videos. Mr. Olsen is passionate about the development of associates and has been asked to speak at conferences such as NAA, TAA, and DevLearn. Topher holds a BFA in Theatre from Texas Tech, an MFA in Theatre from UT, and an MEd from the University of Texas Clear Lake.

Brent Shackmann

Vice President of Analytics

Brent is an Analytics leader who is passionate about combining data thinking with business acumen to improve decision making in support of a data-driven culture. Over the past 6 years in Multifamily Brent was responsible for leading a large-scale corporate analytics transformation; from Excel to full stack, big data solution. Brent found Multifamily after completing a MBA focused in Business Analytics and Master’s of Public Policy focused in Econometrics at UT Austin. Prior to graduate school Brent worked for 5 years as a high school teacher.

OPERATIONS TEAM: AUSTIN, TX

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Cheryl Drew, ARM®, CAM, CPM® Candidate

Regional Vice President | Austin, TX

Cheryl began her career in multifamily management over 15 years ago. She has proven success managing various asset types that include conventional, renovation and value add. She has played a key role in acquisitions and dispositions for her clients. Cheryl’s exemplary leadership skills have led to the success of her on site teams, strengthening client communication resulting in further growth and development of her teams. Cheryl has earned her Accredited Residential Manager (ARM) and her Certified Apartment Manager (CAM) designations and is a candidate for the Certified Property Manager (CPM) designation.

Jaime Hearn, CPM® Candidate

Regional Vice President | Austin, TX

Jaime joined RPM with 22 years in the multifamily property management industry. She has worked in the Arizona and Texas markets. Her experience includes, but is not limited to value add, renovation, conventional and bond financing. Some of her strengths include capital improvements, financial analysis, budgeting and training. Jaime is actively involved in the Austin Apartment Association and enjoys giving back to her community. She enjoys living an active and adventurous lifestyle with her two sons, family and friends.

OPERATIONS TEAM: SAN ANTONIO, TX

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Carrie Goodman, CPM® Candidate

Regional Vice President | San Antonio, TX

Carrie joined RPM with more than 30 years in the multifamily property management industry. She has worked in both Texas and Louisiana markets during her career. She has supervised the successful management of all classes of conventional and tax credit portfolios for REIT and 3^rd party owners. Her experience consists of garden-style, mid-rise, mixed-use and high-rise developments. She has played keys roles in business development and leading teams through lease-ups, acquisitions, dispositions and renovation/value-add of assets. She joins the company with prior long tenure at TCR, Riverstone Residential and Gables Residential.

Carrie has a Bachelor of Business Administration from Hardin Simmons University and is a CPM Candidate.

OPERATIONS TEAM: DALLAS, TX

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Stephanie Johnston

Regional Vice President | DFW, TX

Stephanie Johnston joined RPM as a Regional Vice President in DFW with over 12 years of experience in the multifamily industry across the US and Canada. Before joining our team, Stephanie was a Regional Vice President with Alliance Residential Company and before that she oversaw the Asset Management department for a private real estate investment firm. She has experience on a wide range of asset types, but primarily conventional garden style, value-add, student housing, and HUD. She specializes in capital improvements, associate development, budgeting and market analysis. Her unique blend of experience in both property management and asset management allows her to serve her clients at the highest level.

Jennifer Haney

Regional Vice President | Dallas, TX

Jennifer joined RPM with more than 20 years of experience in multifamily property management. Before joining us, she worked as Regional Director of Operation for a national property management company and oversaw operations of 2,500 units across multiple states and markets. She has proven success on a wide range of assets including lease up, conventional garden style, value add, short-term furnished housing, tax credit, HUD, and bond financing. Her vast hands-on experience serves clients versatility to achieve overall operational needs and deliver top performance.

OPERATIONS TEAM: HOUSTON, TX

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Ingrid Shultz, ARM, CPM®

Senior Regional Vice President | Houston, TX

Ingrid joins RPM as a Senior Regional Vice President. She has extensive experience in both Houston and San Antonio markets. Previously, she spent 16 years with Alliance Residential where she most recently served as Regional Vice President over 11,000 units. Her experience consists of extensive budgeting, due diligence, repositioning, rebranding and marketing. She has played keys roles in business development and has led her teams to success through lease-ups, acquisitions, dispositions and renovation/value-add. She currently holds her ARM and Certified Property Manager (CPM®) Candidate through IREM.

Shandy Kellams, CPM®

Regional Vice President | Houston, TX

Shandy joined RPM with 15 years of experience in the multifamily industry and 6 years in digital marketing/branding. During her tenure, she has built strong client relationships, brought extensive marketing knowledge that excelled lease-ups, grown rents and value that led to the profitable disposition of multiple developed and 3rd party assets, and cultivated high-performing teams that have consistently exceeded expectations. Previously, she oversaw operations, asset performance, dispositions, and marketing for Alliance Residential South Texas new development. Shandy is a member of IREM and holds a Certified Property Manager (CPM®) designation.

OPERATIONS TEAM: DENVER, CO

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Jessica King

Regional Vice President

Jessica King joined RPM as the Regional Vice President overseeing operations in Colorado. Jessica has 13 years of experience in the multifamily industry. Before joining RPM, Jessica was the Regional Vice President at Alliance Residential overseeing 10,000 units across the Colorado market. Her experience includes both lease up and stabilized assets, as well as extensive renovations and re-branding initiatives. Jessica holds a master’s degree in Business Administration from the University of Colorado and has earned her Certified Property Manager® designation with the Institute of Real Estate Management.

OPERATIONS TEAM: PHOENIX, AZ

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Jasmine Greene

Regional Vice President

As the Regional Vice President of Operations for RPM Ms. Greene is responsible for all property management operations in the Phoenix region. Most recently, Ms. Greene oversaw the management of all third-party assets at Maverick Residential Company as their Vice President of Operations. Her experience covers a diverse portfolio of multifamily communities, specializing in repositioned assets. She began her career in property management over 13 years ago as an onsite sales associate with Fairfield Residential. Throughout her career with her previous employers, Jasmine has been a member of over eight prestigious committees that focused on processes and efficiencies with an emphasis on operations. In addition, she holds a Realtor® license and is IREM CPM certified. She earned several company awards for excellence in teamwork, leadership, and value-add. She is well versed in overall property assessments, marketing plan generation, due diligence, acquisitions, dispositions, budgets, contract negotiation, maintaining and exceeding set budgeted goals, and implementation of policies and procedures.

EXCEED EVERY NEED

We’re RPM – and we do real estate management services differently. Because we collaborate with investors to understand the unique goals of each property, we tailor each hands-on rental management service to exceed all wants and needs. We attract the top talent in the industry, and it’s the proactive people dedicated to our properties who make sure the RPM experience is always exceptional.

We utilize the industry’s most sophisticated property management systems and we leverage that technology to ensure you have visibility to the property’s performance. RPM is designated as an Accredited Management Organization® with the Institute of Real Estate Management (IREM®). We’re proud to be one of the elite property services management firms who have earned this recognition of excellence.

We believe that your property benefits from close collaboration and frequent site visits. For that reason, we keep our Regional Managers’ portfolio load smaller than the industry standard and expect our staff to be on the property frequently. Many of our Regional Managers and Regional Vice Presidents hold advanced certifications such as Certified Property Manager® and Certified Apartment Portfolio Supervisor. We are committed to professionalism and continuing education. This commitment attracts the top individuals in our industry to RPM and produces better results for our clients.

Contact Max O. Reinbach III, Vice President, Client Services, today to discuss how we can customize a management plan to maximize the value of your multifamily investments.

PRE-ACQUISITION

We know you have unique goals for your investment and we have customized our due diligence package to ensure it provides you with the insight you need to make a decision.

RPM offers pre-acquisition due diligence which includes the following:

Visual inspection of all unit interiors and summary of condition of flooring, cabinets, counter tops, and appliances (with accompanying photographs).
Overview of building exteriors with recommendations.
Preparation of 12-month operating pro-forma.
Review of lease files and property rent roll to verify accuracy of resident name, rental rate, deposit, and lease end date.
Document employers of record and stated income for all residents.
Document lease addenda in place and identify areas of concern or opportunity.
Analysis of rental comparable properties with rate recommendations.

In addition, we will coordinate all third-party inspections and provide a full analysis of their findings.

PROJECT MANAGEMENT SUPERVISION

It takes more than premier design or location to make an apartment community great. At RPM, we will ensure you maximize the value of capital dollars invested. Our expertise includes:

Market analysis and ROI evaluation of proposed improvements.
Design, branding and marketing.
Material selection and sourcing.
Construction draw management and processing.

MISSION AND VALUES

Our Mission

Enhance client investments and create excellent living environments for residents while operating to the highest of ethical standards.

Our Values

Integrity

We believe in operating with integrity both as individuals and as a company. We provide an atmosphere of respect and trust by treating everybody as we would like to be treated. We are honest with one another and our stakeholders. We have the courage to do what’s right.

Teamwork

We encourage cooperation between individuals and departments and believe working together is an essential ingredient to success. We share ideas, opinions and expertise openly within our company as well as with our stakeholders. We believe in collaboration and participation in the decision-making process.

Excellence

We are committed to consistently attaining the highest levels of rental management service performance. We execute by saying what we will do, doing what we say and documenting our results. We establish clear accountability and strive to produce superior results. We are enthusiastic, ambitious and committed to our work. We recognize and reward high achievement.

Profitability

We recognize and accept the fiduciary responsibility entrusted to us by our clients. We produce a level of profits that fairly compensates stockholders’ risks and employees’ efforts.

Continuous Improvement

We continuously raise our expectations to what is possible and seek out new opportunities for individual and organizational growth. We are committed to being leaders in the rental management service industry through the development of leaders in our company. We apply our learning to the future, using both our achievements and our setbacks as a path to continued success.

LEADERSHIP

OPERATIONS TEAM: AUSTIN, TX

OPERATIONS TEAM: SAN ANTONIO, TX

OPERATIONS TEAM: DALLAS, TX

OPERATIONS TEAM: HOUSTON, TX

OPERATIONS TEAM: DENVER, CO

OPERATIONS TEAM: PHOENIX, AZ

EXCEED EVERY NEED

PRE-ACQUISITION

PROJECT MANAGEMENT SUPERVISION

MISSION AND VALUES

Fair Housing

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